Every piece has a past. We give it a future!

Estimates, Scope of Work, and Deposits

Estimates

All initial quotes are estimates based on the visual assessment of the item(s) provided. We reserve the right to revise the estimate if previously hidden damage (e.g., structural integrity issues, water damage, extensive repairs needed) is discovered during the refinishing process. We will notify you and secure your approval before proceeding with additional work that increases the cost.

Deposit

A non-refundable deposit of [e.g., 50%] of the estimated cost is required to secure your service booking and begin work. This deposit covers the immediate costs of materials and scheduling. Work will not commence until this deposit is received.

Final Payment

The remaining balance, including any applicable delivery fees (see Section 4), is due in full upon completion of the service and prior to item pick-up or delivery. All sales are final upon receipt of this final payment.

All Sales Final: No Refunds or Exchanges Policy

Due to the custom, labor-intensive, and material-specific nature of furniture refinishing services: * All sales are final. * We offer no refunds or exchanges on deposits, labor fees, or final payments once the project has been confirmed or completed. * If a client cancels a project after the deposit has been paid but before work has started, the deposit is forfeited to cover administrative and scheduling costs. * We guarantee our workmanship. If you identify an issue directly related to the refinishing quality within [e.g., 7] days of item pick-up or delivery, we will, at our discretion, perform necessary touch-ups or repairs. This service does not constitute an exchange or refund.

Item Storage, Holding Fees, and Forfeiture Policy

This policy governs the timeline for retrieving your refinished furniture.

* Completion Notification: You will be notified by [Email/Phone/Text] when your item(s) are completed and ready for final payment and pick-up/delivery. The clock for the holding policy starts on the date of this initial completion notification.

* Grace Period (Days 1–30): You have 30 calendar days from the completion notification date to pick up your item(s) or schedule delivery at no additional charge.

* Holding Fee Period (Days 31–45): If the item(s) are not picked up or scheduled for delivery by the end of the 30-day grace period, a storage and holding fee of $100.00 per week (or any portion of a week) will be assessed, beginning on day 31. This fee must be paid in full along with the final service balance before the item is released.

* Forfeiture and Resale (After Day 45): If the item(s) are not retrieved by the end of the 45th calendar day following the completion notification, the item(s) will be considered abandoned. At this time, you will forfeit all ownership rights to the item(s) and forfeit your original deposit and any payments made.

Discarded Treasures reserves the right to resell, donate, or dispose of the item(s) to recover costs associated with labor, materials, and unpaid storage fees.

Discarded Treasures Delivery Policy

* Delivery Service and Fee: Discarded Treasures offers a direct delivery service for an additional fee, which will be quoted separately. This fee is non-refundable.

* Mandatory Pre-Payment: The delivery fee must be paid in full along with the final refinishing balance prior to scheduling any delivery. Delivery will not be scheduled until this payment is complete.

* Client Preparation: The client is responsible for ensuring clear, safe access and confirming the item(s) will fit through all entry points. Our team will not move existing furniture or personal items.

* Failed Delivery: If delivery cannot be completed due to client non-presence, safety concerns, or access issues, the item will be returned to our shop, and a redelivery fee will be charged. The item is immediately subject to the holding fees outlined in Section 3.

* Inspection and Acceptance: The client (or designated adult) must be present to inspect the item upon arrival. Signing the delivery receipt confirms acceptance of the item in satisfactory condition. Any damage incurred during our transport must be documented on the receipt before our team leaves. Once the receipt is signed, Discarded Treasures is not liable for subsequent damage.

* Third-Party Shipping: For items shipped outside our service area, the client is responsible for arranging, paying for, and insuring the carrier. Our liability ends when the item is collected by the third-party carrier.

General Liability and Expectations

* Antique & Vintage Items: Customers acknowledge that refinishing antique or vintage items may result in minor imperfections, as they are not factory-new.

* Client Transportation: If you choose to pick up your item(s), you are responsible for safe loading and transit. Once the item(s) leave our premises, Discarded Treasures is not responsible for any damage incurred during your transportation.

* Limitation of Liability: Our liability for any damage occurring while the item is in our possession is limited strictly to the original refinishing cost paid by the client. We are not liable for the item’s original or sentimental value